sbj77 Privacy Policy: How We Handle Your Information
sbj77 collects and uses your personal information only to operate your account, process transactions through Nagad and Upay, and respond to your support requests. This policy sets out exactly what we collect, why we hold it, and the steps you can take to review or correct it — access and eligibility depend on your local law and eligible regions.
Account data protection
Nagad and Upay transaction records
Your right to review and correct
Support contact routes published
POLICY POSTURE
What We Collect and Why We Hold It
When you open an account with us, we collect the registration details you submit — name, contact number, email address and any identity verification documents required at that stage. We also record transaction data tied to your wallet activity, including deposits and withdrawals made through Nagad and Upay, so that your payment history is traceable and verifiable from your account page at any time. Device information — browser type, operating system, session timestamps — is logged automatically to maintain account security and detect unusual access patterns. We do not sell your personal data to third parties, and we do not share it with marketing partners outside the scope of operating your account. Data we hold is retained for as long as your account remains active and for any period required to meet obligations under applicable law in your region. If your account is closed, we retain only the minimum records necessary for legal and financial audit purposes. Specific retention periods depend on the jurisdiction in which you access our services. For any question about what data we hold on your account, you can reach our support team through the contact routes listed on this page.
Nagad transaction records
Upay wallet history
Account registration data
Device and session logs
POLICY COVERAGE
Where This Policy Applies and What It Covers
This policy applies to all personal data processed through your sbj77 account — from the moment you register to every support interaction and transaction you complete. It does not extend to third-party websites linked from our pages, nor to the independent data practices of payment processors such as Nagad or Upay, which operate under their own privacy terms. Understanding what falls inside and outside this policy helps you know exactly who is responsible for which part of your data.
Account Access
All data you submit when opening or maintaining your account — registration fields, identity documents, contact details — falls inside this policy. We control how that data is stored and who can access it within our platform.
Transaction Records
Deposit and withdrawal records linked to your account wallet are covered here. However, the payment processor — Nagad, Upay or another rail — holds its own transaction log under its own privacy terms, which we do not govern.
Site Content and Cookies
Session cookies, page-view logs and device fingerprints collected while you browse are within scope. We use this data for account security and session continuity, not for external advertising profiling.
Third-Party Services
Game content providers, analytics tools or any external service linked from our platform operate under their own policies. We do not control their data practices, and this policy does not bind them.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
You have several concrete actions available to you regarding the personal data we hold. First, you can review your account details — name, contact number, registered email — by opening the account settings page once signed in; the fields shown there reflect the current record we hold. Second, if any detail is incorrect, you can submit a correction request directly through the support route listed on this page and we will update the record after verifying your identity. Third, you can ask us to confirm what categories of data we hold on your account; send this as a written request through our published contact channel and we will respond with a summary. Fourth, if you want to close your account and understand the data retention implications, contact support before requesting closure so we can walk you through what is retained and why. Eligibility for specific data rights may depend on the laws applicable in your region — not every jurisdiction grants the same scope of access or deletion rights, so our response will reflect what applies to your account.
Review Your Records
Open account settings while signed in to see the registration data currently held on your profile. If the displayed details do not match what you submitted, raise a correction request through support.
Correct Account Details
Submit a written correction request through our support channel with the accurate information. We verify your identity before updating any field, so have your account credentials ready when you contact us.
Request a Data Summary
Ask us in writing to confirm which categories of personal data we hold on your account. We will respond with a plain-language summary of the data categories and the general purpose for holding each one.
Account Closure and Retention
Contact support before closing your account if you want to understand which records we retain after closure. Minimum retention periods are set by applicable law in your region and we will explain what that means for your account.
CONTACT ROUTES
How to Reach Us on Privacy Questions
If you have a question about this policy, want to review your data or need to raise a correction, use the contact routes published on the sbj77 support page. We do not invent channels or hours here — use only the routes shown when you are signed in to your account.
Live Chat
The live chat option is available from your signed-in account page. Use it to raise a privacy question or request a data summary during the hours shown on the support screen.
Email Support
Send a written privacy or data correction request to the email address shown on the published contact page. Include your account username so we can locate your record without delay.
Account Help Centre
The Help Centre accessible from your account menu covers common privacy questions, correction steps and account closure instructions. Check there first — many questions are answered without needing to contact the team directly.
DATA HANDLING DETAIL
How We Protect and Manage Your Data
Keeping your account data accurate and secure is a core part of how we operate. We use access controls to limit who within our team can view personal records, and session logging to detect access from unrecognised devices. Cookie data is stored only for the duration needed to maintain your session and is not passed to external advertising networks. If you believe your account has been accessed without your permission, contact support immediately through the route shown on your account page.
Cookies and Session Data
Session cookies keep you signed in and help us detect unusual activity on your account. We do not use cookie data for external advertising. You can clear cookies through your browser settings, but doing so may require you to sign in again.
Account Security Controls
Access to your personal data inside our system is limited to team members with a direct operational need. Activity logs record sign-in events and transaction changes so that any unauthorised access can be traced and reviewed.
Retention and Deletion
We hold your data for as long as your account is active and for the minimum period required by applicable law after closure. The exact retention window depends on your jurisdiction. Retention details are available on request through support.
Policy Updates
When this policy changes in a way that affects your rights or how we use your data, we will post a notice on the site and update the effective date shown at the top of this page. Continued use of your account after a posted update signals your awareness of the revised terms.
PRIVACY FAQ
Questions About Your Data and This Policy
These are the privacy questions we hear most from account holders. If your question is not covered here, use the support contact routes listed above to reach us directly.
What personal data does sbj77 collect when I open an account?
We collect the details you enter during registration — name, email address, contact number — plus any identity documents required at verification. We also log device and session data automatically to protect your account from unauthorised access.
Can I see the transaction records tied to my Nagad or Upay deposits?
Your account wallet page shows the transaction history we hold on our end. For the full record from the payment processor itself, check your Nagad or Upay app directly — they maintain their own logs under their own privacy terms.
How do I correct a mistake in my account details?
Open account settings to check what we currently hold, then send a correction request through live chat or email support with the accurate information. We verify your identity before changing any registered field, so have your sign-in credentials ready.
Does sbj77 share my data with third parties?
We do not sell your data or share it with external marketing partners. Data may be passed to payment processors like Nagad and Upay solely to complete your transactions, and to any authority where disclosure is required by law in your region.
How long do you keep my data after I close my account?
After closure, we retain only the minimum records required by applicable law in your region — typically financial and identity records for audit purposes. The exact period depends on your jurisdiction. Contact support before closing if you want a specific explanation for your account.
What do I do if I think someone accessed my account without permission?
Contact support immediately through the live chat or email route shown on your account page. We can review the sign-in log for your account, identify any unusual access events, and help you secure your credentials without delay.
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